Return/Refund Policy

Returns, Refunds & Exchanges

Skincare is personal, and sometimes a product is not the right match. You get 60 days to decide, which is twice what most brands give you.

How to Start a Return

1. Open our Return Portal and sign in with your order number.
2. Tell us briefly what happened. If the product did not work for you, a Glow Agent may offer to look at your routine first. That is an offer, not a requirement.
3. If your item is unopened, ship it back within 60 days. If it is opened, keep it.
4. Your refund is issued to your original payment method once your return is approved. For an unopened item you send back, that is after it arrives and is checked. After a refund is issued, your bank or card provider decides when it posts, and this can take several business days. Store credit is available as soon as it is issued.

What Can and Cannot Be Returned

Using NEWCUSTOMER25? Your order is eligible for our 60-day guarantee under the same policy terms. The first-order discount does not remove that protection.

Not returnable

• Gift cards
• Sale and clearance items

If It Did Not Work For You

If a product did not suit you or you have a question about your routine, message a Glow Agent at hello@perfec-tone.com or call our AI assistant at +1 (814) 884-3447 with what you used and what happened.

We can help review your routine or guide you through the return options above. Tell us which you prefer. You do not need to return opened products for an eligible claim under the 60-day guarantee.

Exchanges

Want a different product instead of a refund? Start an exchange within 14 days of delivery.

• Items must be unused, unpumped and in original packaging.
• No exchanges on sale or clearance items.
• If your replacement is out of stock, we issue store credit.

If the product you want is out of stock, we issue store credit. Refunds go back to the original payment method where possible.

International Orders

Orders shipped to Canada, the United Kingdom, Europe, Australia or New Zealand follow the same 60-day policy as US orders. Start in the Return Portal.

• Opened it and it did not work for you? Choose 100% store credit or 75% back to your card, and keep the product. Nothing to ship.
• Never opened it? Start a return in the portal and send it back for a refund of the product price.
• Return shipping: covered if you added return coverage at checkout. If you did not, return shipping is yours, the same as for US orders.
• Not refunded: original shipping, duties and import taxes. Duties and taxes are set by your country's customs authority, not by us.

Shipped somewhere else? Please do not mail a return. Email hello@perfec-tone.com with your order number and what went wrong, and we will review it for a refund or store credit case by case.

Lost, Stolen or Damaged Packages

If you added shipping insurance at checkout, your package is protected against loss, theft and damage in transit. File a claim at hello@perfec-tone.com.

We approve claims when

• A delivery scan is over 48 hours old and the package has not arrived
• There is visible shipping damage
• Tracking has not moved for 5+ days on standard, or 3+ days on express

Before you file

If tracking says delivered but you cannot find it, check with neighbours, building staff and any security footage, and confirm the address on your order. Once a carrier confirms delivery, we are not able to cover the package unless it was insured.

If a courier confirms a package is lost, we reship it at our expense. Delays caused by weather, customs, peak season or an incorrect address are not refundable, but tell us and we will help chase it.

Payment Plans & Chargebacks

Afterpay, Affirm, Shop Pay and PayPal Pay in 4: approved refunds are applied to your existing payment schedule rather than paid out separately.

Need Help

Our Glow Agents are here to help. 💚

• Email hello@perfec-tone.com
• Call our AI assistant +1 (814) 884-3447