Return/Refund Policy

We understand that sometimes a product might not be the right fit.Β That's why we offer a hassle-free return process within 60 days of your purchase.

Non-Refundable Items:Β Please note that gift cards,Β discounted items,Β and sale items are non-refundable unless stated on the product page.

Β Return Reasons and Conditions:

  • If You Tried Our Products and They Didn't Work:Β If,Β after consulting with our Glow Agents and following your custom regimen,Β you still don't see results,Β we're happy to accept a return within 60 days of purchase.
  • Wrong or Damaged Product:Β If you receive the wrong or damaged product,Β we'll send you a replacement or issue a full refund,Β including shipping costs.
  • Product Reactions:Β If you experience an allergic reaction within 48 hours of use or receive a faulty product,Β please report the issue immediately.Β We may request photos.Β Note that reactions after 48 hours may be expected effects or due to product misuse.
  • Return to Sender: If your package is returned to us due to an incorrect address, refused delivery, or other reasons, we will contact you to determine the best action. We will offer to reship the order (you may be responsible for additional shipping costs) or issue a refund (excluding the original shipping cost). If the package is returned due to an incorrect address you provided, you may be responsible for the cost of reshipment. We encourage you to carefully review your shipping address before placing your order to avoid any issues.

Β Specific Return Conditions:

  • Unopened Products (<60 Days):Β Full refund (excluding shipping) if in original condition.
  • Opened Products (<60 Days):Β Partial refund (50-75% of the product price) or 100% store credit (excluding shipping).
  • Damaged or Defective Products (<14 Days):Β Free returns and replacements.

How to Return:

  1. Visit our online return portal at returns.perfec-tone.com.
  2. Provide a brief explanation for the return (especially for opened products).
  3. If returning an opened product,Β you may be offered a consultation with a skincare expert.
  4. Return the product(s) within 60 days of initiation.
  5. Once received and inspected,Β we will process your refund or exchange within 5-10 business days.

Please note:

  • Shipping and handling fees are non-refundable.
  • Refunds may be issued as store credit at our discretion.

Β Insured Packages (Returns + Refunds)

We offer comprehensive insurance if chosen at checkout in case of lost,Β stolen,Β or damaged packages during shipping. This insurance package replaces lost,Β stolen,Β or damaged packages.Β If you need to file a claim,Β please contact our support team at hello@perfec-tone.com.

Approved claims:

  • If the delivery scan is over 48 hours oldΒ and the package has yet to arrive.
  • If there is damage to the package due to shipping.
  • If the last carrier scan was 5+ days ago for economy shipping or 3+ days ago for express.

Denied claims:

  • Repeated similar claims.
  • Documented evidence proves contrary to the claim.

Please note that claim approval or denial is at our discretion.

Exchange Policy

If unsatisfied,Β we will gladly exchange your item(s) within seven days of your delivery date,Β as your tracking number indicates.Β Products must be in their original condition with tags and packaging intact and must not have been used, pumped,Β or altered in any way.Β We reserve the right to refuse an exchange if the items are not in their original condition. We do not offer exchanges on sale or clearance items.

To exchange an item,Β please get in touch with one of our Glow Agents within seven days of delivery.Β Our Glow Agents will provide you with an exchange authorization.Β The product(s) must be returned to us within seven days of receiving the authorization.Β We will process the exchange once we receive the product(s) and confirm they are in their original condition.Β If the product(s) you wish to exchange are out of stock,Β we will issue an in-store credit.

Please note:Β Shipping and handling fees are non-refundable.Β You will have to pay for shipping again.Β However,Β we do not charge a fee for returning the product(s).

Refund Policy (International)

If you ordered and received your product outside of the United States and would like to initiate a refund,Β you can return it to a Perfec-Tone store (if applicable) or gift the products to someone in need.Β Based on your refund reasoning and ordering patterns,Β you may be restricted from ordering at perfec-tone.com as a fraud precaution.

Refund Policy (Before Delivery)

If you want a refund before your items are delivered,Β your order must be canceled before processing/delivery from the fulfillment center.Β If your product has not shipped,Β refer to our "Delayed Shipments" clause.

Β To request a refund before delivery:

  1. Refuse the delivery and request the delivery agent to "Return to Sender."
  2. Our team will inspect your item upon receiving it.
  3. We will refund the original payment method used during the purchase.Β The refund process may take 5 to 10 business days, depending on your banking institution.

Missing Products in Shipment

If your shipment is missing items,Β we will reship them at our expense after verification.

Shipments Delivered and Not Received

In some cases,Β the tracking may show that a shipment has been delivered even though you have not received it.Β Before contacting us,Β please check with your neighbors,Β look in your mailbox,Β review any security camera footage,Β and verify the shipping address on your order.Β The responsibility falls solely on the customer if the shipment is lost after being marked as delivered.

Lost in Transit Shipments

A lost shipment is a package that has not moved for some time or has been labeled as lost by the courier.Β Once we confirm the lost package,Β we will initiate a claim and arrange for your products to be re-shipped using an alternative carrier.

Delayed Shipments

Refunds are only permitted for shipments confirmed as lost by the courier.Β Other delays,Β such as those caused by peak seasons,Β pre-orders,Β incorrect addresses,Β or weather conditions,Β may not be eligible for a refund.

Pre-Orders

Pre-orders on products are considered discounted,Β and sale items are not eligible for a refund unless the pre-order takes longer than 90 days to ship.

Treatment Refunds

Please note that we do not refund services.Β Payments for services are for treatments to be performed, not for a specific result.

In-Store Returns:

If you purchased your product at a Perfec-Tone retail location,Β you could return or exchange it in-store within 60 days.Β Please bring the product,Β your original receipt,Β and a valid government-issued ID.

Our in-store return policy aligns with our online policy:

  • Unopened Products:Β Full refund
  • Opened Products:Β Partial refund (50-75% of product price) or store credit.
  • Damaged or Defective Products:Β Free replacement or full refund.

For exchanges,Β we'll gladly assist you in finding a suitable alternative.Β If the desired product is out of stock, we'll issue you a store credit.

Important Note:Β In-store refunds will be processed using the original form of payment.Β If the original payment method is unavailable, we'll issue a store credit.

Third-Party Processing

Refunds for purchases made through third-party processors like AfterPay,Β Affirm,Β ShopPay,Β or PayPal Pay in 4 will be applied to your payment schedule.

Chargebacks

If you initiate a dispute or chargeback with your payment provider without first attempting to resolve the issue directly with us,Β you agree to communicate directly with them until the dispute is resolved.Β Depending on the provider,Β this process can take over 30 days.

We will cooperate fully with your payment provider and provide all requested information and evidence per our Return and Refund Policy.Β Please note that we do not control the chargeback process or the final decision.Β Any withheld funds will be returned to Perfec-Tone if the dispute is denied.

Initiating a dispute or chargeback without first contacting us may result in legal action to recover any chargeback fees and damages incurred by Perfec-Tone.