We aim to ensure you are delighted with your purchase, and we understand that you may need to return items occasionally. Please read our return policy below, and feel free to contact our Glow Agents for any questions or assistance you may need.
We want you to be delighted with your purchase. However, you can return a product within 60 days of purchase.
Conditions for Returns:
- Product(s) must be in their original condition.
- Product(s) must not have been used, pumped, or altered in any way.
- We reserve the right to refuse a return if the item(s) are not in their original condition.
- We do not offer returns on discount/sale items.
How to Return:
- If you wish to return an item, please click here to initiate the return.
- The product(s) must be returned to us within 60 days of initiation.
- Once we receive the product(s) and confirm that they are in their original condition, we will process the return.
- We will issue a refund to the original form of payment minus shipping and handling fees.
Please note that it may take up to 7 to 14 business days for the refund to appear in your account. Please contact one of our Glow Agents for assistance if you have any questions or concerns about our returns policy.
Insured Packages (Returns + Refunds)
In case of lost, stolen, or damaged packages during shipping, we work with Route, an insurance package and customer service team that replaces lost, stolen, or damaged packages within 24 hours. Here's what to do if you have Route protection:
- Go to https://claims.route.com/.
- You can also initiate a replacement request through our chat.
- If the delivery scan is over 48 hours and the package has yet to arrive.
- If there is damage to the package due to shipping.
- If the last carrier scan was 5+ days ago for economy shipping or 3+ days ago for express.
- Repeated similar claims.
- Damage is a manufacturing fault. Contact us directly.
Please note that claim approval or denial is at the discretion and compliance of Route.
We want you to be delighted with your purchase. If you are unsatisfied, we will gladly exchange your item(s) within seven days of your delivery date, as indicated by your tracking number.
Conditions for Exchange:
- Product(s) must be in their original condition with tags and packaging intact.
- The product(s) must not have been used, pumped, or altered in any way.
- We reserve the right to refuse an exchange if the item(s) are not in their original condition.
- We do not offer exchanges on sale or clearance items.
How to Exchange:
- If you wish to exchange an item, please get in touch with one of our Glow Agents within seven days of delivery, indicated by your tracking number.
- Our Glow Agents will provide you with an exchange authorization.
- The product(s) must be returned to us within seven days of receiving the authorization.
- Once we receive the product(s) and confirm that they are in their original condition, we will process the exchange.
- If the product(s) you wish to exchange for are out of stock, we will issue an in-store credit.
Please note that shipping and handling fees are non-refundable. Shipping will have to be charged again. However, we do not charge a fee for returning the product(s). Please get in touch with our customer service team for assistance if you have any questions or concerns about our exchange policy.
If you're unsatisfied with your purchase, we offer a refund within 60 days of delivery, as the tracking number indicates. Before requesting a refund, please note that contacting our Glow Agent Team for a custom regimen eliminates most reasons for refunds, as product misuse can happen.
To initiate a refund, please to go https://returns.perfec-tone.com/.
To be eligible for a refund, you must provide us with a valid reason for dissatisfaction. Reasons for a refund may include, but are not limited to:
- The product was damaged during shipping.
- The product does not match the description on our website.
- Or the product is not working correctly after receiving customized product directions from one of our Glow Agents.
Refunds within 60 days of product(s) delivery are returned to the original form of payment without shipping and handling. If a refund is outside the 60-day window, the refund will be a store credit.
If opted for a store credit instead of a cash refund, we can apply an additional 20% of the net value to your store credit.
The resolution time will be affected if a refund is initiated outside of Perfec-Tone through your bank or third party. For example, disputes through the bank can take up to six months, and we cannot override them. Disputes through a third-party processor can take up to a month, which we cannot override.
Once we receive the returned product, we will inspect it to ensure that it meets the requirements for a refund. If the product meets the requirements, we will issue a refund to the original payment method within 7 to 14 business days.
Please note that we do not refund shipping fees or any additional fees that may have been charged. Also, we reserve the right to deny a refund if the product does not meet our refund requirements. Please note that gift cards and discounted/on-sale items are not eligible for a refund unless stated otherwise on the product page.
We understand that some products may not be suitable for all skin types. If you experience an allergic reaction within 48 hours of use or receive a faulty product, please report the issue immediately. We reserve the right to request photos of the reaction or the product. If you don’t receive a reaction to the product after testing it on your forearm or after using it for 48 hours, you do not have an allergic reaction to it. Any reactions after 48 hours are either expected effects or product misuse. Please reach out to one of our Glow Agents when this happens.
If you have any questions about our refund policy, please contact our Glow Agent team at firstname.lastname@example.org.
Refund Policy (International)
If you ordered and received your product outside of the United States and would like to initiate a refund, you can return it to a Perfec-Tone store if applicable or gift the products to someone in need.
Based on your refund reasoning and ordering patterns, you may be restricted from ordering at perfec-tone.com as a fraud precaution.
Refund Policy (Before Delivery)
If you want a refund before your items are delivered, your order must be canceled before processing/delivery from the fulfillment center. Refer to our “Delayed Shipment” clause if your product has not shipped.
If you have requested a refund before delivery:
- Refuse the delivery and request the delivery agent to "Return to Sender."
- Our team will inspect your item upon receiving it.
- We will refund the original payment method used during the purchase. The refund process may take 7 to 14 business days, depending on your banking institution.
Shipments may be delayed for many reasons:
- You ordered during a peak season.
- You made a pre-order.
- Your address was incorrect.
- Severe weather conditions.
- Shipment is held with your country’s customs department if outside the United States.
- Or shipment is lost.
Refunds are permitted for lost shipments after verifying with the courier.
Unfortunately, the other reasons listed above will endure a natural delay with your shipment, and you may not be eligible for a refund for an additional time or at all.
Pre-Orders on products are considered discounted, and sale items are not eligible for a refund. However, if the pre-order takes longer than 90 days to ship, you are eligible for a refund of your order.
Please note that we do not refund services. Payments made for services are for treatments to be performed – not for a specific result. Esthetics is not an exact science, and how you may respond to a given treatment will vary from person to person.
Gift cards are non-refundable and expire one year after purchase. Perfec-Tone is not responsible for lost or stolen gift cards/certificates.
If you use third-party processing such as AfterPay, Affirm, ShopPay, or PayPal Pay in 4, refunds will be applied to your payment schedule. Full refunds will cancel upcoming payments and refund any charges made to the card used for purchase.
We appreciate your business and look forward to providing high-quality products and services. Thank you for allowing us to serve you!
If you initiate a dispute or chargeback with a payment processor or bank, you agree to communicate directly with them until the dispute is resolved. Depending on the vendor, this process can exceed 30 days to resolve. You and Perfec-Tone agree to work together and communicate directly with the third party during this period. If the dispute is approved, the third party will refund you directly with the disputed amount only. Perfec-Tone will provide all requested/necessary information and evidence to the third party per our Refund and Return policy. Please note that we do not control the chargeback or decide the validity of any refund. Perfec-Tone will not have any control over if the dispute is resolved in favor of the customer or the merchant. Any withheld funds will be returned to Perfec-Tone if the dispute is denied. Please note that initiating a dispute or chargeback without first contacting Perfec-Tone to resolve the issue may result in legal action to recover any chargeback fees and damages incurred by the merchant.