Delivery Policy

Shipping & Delivery

The short version

  • Free US shipping on orders $75 and over. Under $75, standard shipping is $9.99.
  • Standard delivery takes about 4 to 8 business days once your order ships.
  • Need it faster? FedEx 2-Day is $19.99 and arrives in 2 business days.
  • We pack and ship your order within 1 to 2 business days.
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Shipping Within The US

Method Cost Estimated Transit
Standard, orders under $75 $9.99 About 4 to 8 business days
Standard, orders $75 and over Free About 4 to 8 business days
FedEx 2-Day $19.99 2 business days

The $75 threshold is calculated after any discounts and before taxes.

International Shipping

We ship worldwide, including Canada, the United Kingdom, the EU and South Africa. Your exact shipping cost and available service levels are calculated and shown at checkout based on your destination.

International transit times vary by country and can be extended by customs inspections or local carrier backlogs.

Customs & Import Fees

Where the option is offered at checkout, you can choose how duties and taxes are handled:

  • Prepaid (DDP): you pay duties and taxes at checkout. Delivery is usually faster and there is nothing to pay on arrival.
  • Unpaid (DAP): you pay duties and taxes when the package arrives. Customs may hold your package until payment is made, which can delay delivery.

Please note: if you choose the unpaid option, duties and taxes are set by your country's customs authority, not by us. They are your responsibility and we are not able to refund them.

Processing & Weekends

  • Orders are packed and shipped within 1 to 2 business days.
  • We do not ship on weekends, except during peak season when carriers run extended schedules.
  • Carriers may still deliver on weekends in some areas.
  • Transit estimates begin after your order ships, not when you place it.

Tracking

You will receive a tracking link by email or SMS as soon as your order ships. Tracking can take up to 24 hours to update after the first carrier scan, so a quiet first day is normal.

Address Accuracy

Please double check your shipping address at checkout. Incorrect or incomplete addresses are the most common cause of delays and returned packages, and reshipping to a corrected address may carry an additional shipping cost.

Missed, Delayed or Lost Deliveries

  • If tracking says delivered but you cannot find the package, check with neighbours and building staff, confirm the address on your order, and review any security footage before contacting us.
  • If your package is genuinely lost or badly delayed, contact us and we will chase it with the carrier.
  • Adding shipping insurance at checkout covers lost, stolen and damaged packages, and makes replacement much faster.

Full details on claims and replacements are in our Return & Refund Policy.

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