Thank you for visiting and shopping at Perfec-Tone. Following are the terms and conditions that constitute our Delivery Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends and holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Perfec-Tone is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Perfec-Tone is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
International Shipping Policy
We currently only ship to the United States, United Kingdom, EU, Canada, and South Africa. All applicable tariffs, taxes, etc. applied to items in the relevant countries are the responsibility of the customer.
To better serve our customers in the UK and EU we have partnered with Passport Shipping. They will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under. Passport Terms of Service can be found here.
Our Refund/Return Policy provides detailed information about options and procedures for returning your order.