Care and monitor
- Mild dryness that improves with gentle care
- Light flaking without pain or broken skin
- A little tightness that settles rather than worsens
If these persist or you are unsure, pause and ask for advice.
Gentle Start
Let your skin settle first
If a product irritated your skin, start with comfort. Here is what to do now and where to get help.
First, let your skin settle
Burning, raw skin, a rash or swelling means stop and get prompt medical advice.
You do not need to wait or ask our permission first. Throat symptoms, sudden lip or tongue swelling, or trouble breathing need emergency care.
- Pause Perfec-Tone treatment products, including Resurfacing Crème, Spot Treatment and Refining Crème. Stop any product you suspect caused the reaction.
- Keep your routine simple: a gentle cleanse and a moisturizer, only if they feel comfortable and are not suspected triggers.
- Do not pick, scrub or peel flakes. Let them shed on their own.
Irritation is not the goal, and it is not proof that a product is working.
Your next step
Talk to a Glow Agent
Email a photo of your skin and the products you use. We can help you review your routine. Glow Agents provide product information, not medical diagnosis.
Email a Glow AgentWhat’s normal, and what’s not
Stop and get prompt medical advice
- Burning, pain, persistent itching or increasing irritation
- Raw, cracked or broken skin
- New or worsening darkening, particularly with irritation
- Rash, hives, swelling, or irritation around the eyes or lips
The comfort products
You do not need to buy something new to let your skin settle. Use only products that feel comfortable and are not suspected triggers. Save the serum for when your skin feels comfortable again.
Sensitive Soap
$8.00
A creamy cleanse made for sensitive skin.
Cleanse gently for 30 to 60 seconds, rinse and pat dry. Use only if comfortable and not a suspected trigger.
Contains sweet almond oil and wheat germ oil. Check the full ingredients if you have allergies.
Notify me
Miracle Moisturizer
$29.95
Rich moisture to soften dryness and support the skin barrier.
Apply 2 to 3 pumps as your last step, morning and evening, only if comfortable and not a suspected trigger.
View product
Revitalizing Serum
$55.00
A barrier-supporting serum for moisture and a more even-looking tone.
When your skin feels comfortable again: 2 to 3 pumps at night before Miracle Moisturizer.
View productA gentle way back
Move to the next step only when your skin feels comfortable. There is no fixed day when everyone’s skin settles.
Settle
Keep to a gentle cleanse and a comfortable moisturizer. No treatment products.
Comfortable again
Consider Revitalizing Serum at night, before Miracle Moisturizer. Introduce one product at a time and stop if discomfort returns.
Talk before restarting a treatment
A Glow Agent can explain product directions. After a significant, persistent or suspected allergic reaction, ask a clinician before trying the product again. Follow the patch-test and ease-in guidance in Retinol Rules.
Keep recovery nights
After every 14 nights of Resurfacing Crème, take 3 recovery nights with Revitalizing Serum, then Miracle Moisturizer, only if comfortable. No retinoids on recovery nights.
Using prescription skincare? Discuss any new routine with your prescribing clinician. Do not change your prescription to use these products.
What customers say
“It is calming, soothing and feels nice and soft and gives your face the nice needed glow to look rejuvenated.”
★★★★★ · July 19, 2025 · Excerpt
“The revitalizing serum gives a great glow, hydration, and it’s very soothing for the more harsher actives”
★★★★★ · June 15, 2026 · Excerpt
“Love the miracle moisturizer! It feels very soothing, and makes my skin look super moisturized, while keeping my face from looking and/or feeling oily!”
★★★★☆ · January 7, 2021 · Excerpt
Individual results vary.
Your questions
Should I stop everything?
Pause your treatment products and stop anything you suspect caused the reaction. Keep a gentle cleanse and moisturizer only if comfortable. Burning, raw skin, a rash or swelling means stop and get prompt medical advice.
Is tingling or peeling a sign it is working?
No. You do not need to peel or feel a reaction to get results. Never use more product or apply it more often to make it happen.
When can I restart my treatment?
Wait until your skin feels comfortable. After a significant, persistent or suspected allergic reaction, ask a clinician before trying the product again. A Glow Agent can explain product directions and the patch-test and ease-in steps in Retinol Rules.
When should I use Revitalizing Serum?
Wait until your skin feels comfortable again. Use it at night before Miracle Moisturizer, only if it feels comfortable and is not a suspected trigger.
What if Sensitive Soap is sold out?
Use Notify Me on its product page. In the meantime, a Glow Agent can help you review the cleanser already in your routine.
Can I return a product that irritated my skin?
See our returns policy or email hello@perfec-tone.com.