Answers for your next step.

Start with your main concern: breakouts, dark marks, dryness or uneven texture. Take the Skin Quiz, then review the recommended product’s directions and pairing rules. You do not need every product in the range.

No. A targeted product may be enough if the rest of your routine suits your skin. Kits group complementary steps, but stronger or more numerous products do not guarantee better results.

Spot Eraser is the gentler everyday option. Spot Treatment is a stronger nighttime treatment for a few individual marks. Resurfacing Crème is a nighttime, cycle-based option for more widespread marks and uneven texture. Do not use Spot Treatment and Resurfacing Crème on the same day or in the same course.

Sensitive Soap is the gentler bar. Clear Marks Bar is the stronger cleanser for face and body breakouts. Check the shop for current prices and availability.

Follow the directions for your selected products, rather than combining every step. Clarifying Gel follows cleansing and is left on. Revitalizing Serum goes before the one nighttime corrective you are using. See How to Use and the pairing answer on your product page.

Do not use Spot Treatment and Resurfacing Crème on the same day or during the same course, including recovery nights. Pause Purifying Toner during either course. If you use prescription tretinoin, talk to your prescribing clinician before starting Perfec-Tone products. We don't recommend pairing our treatment actives with tretinoin or planning alternate nights. Please don't stop or change your prescription to start our products. For any other prescribed treatment, ask your prescriber first.

Refining Crème contains sunscreen for casual everyday exposure, such as walking to and from the car. It has no SPF rating and is not full protection for a day outdoors. For a beach day, sports, sweating or long hours in the sun, use a broad-spectrum SPF 30 or higher on top and follow its label for reapplication.

Results vary by skin, concern and routine. Take photos in consistent lighting and follow the product directions. Do not increase the amount or add stronger products to rush progress. Worsening symptoms need review, not a longer wait.

No. Visible peeling is not required for progress. Do not pick or scrub away flakes. More peeling does not mean better results.

No. Do not assume a breakout is a normal purge. Breakouts in unusual areas, worsening acne, rash, persistent burning or swelling need assessment. Painful or deep acne may need a dermatologist. Purifying Toner is not a treatment for a suspected infection.

Stop the product and other active treatments. Do not restart automatically or push through persistent burning, raw skin, rash or swelling. Seek medical advice for significant or persistent symptoms and urgent care for breathing problems or severe swelling. Email hello@perfec-tone.com with the product, timing and routine for product support.

Check your proposed routine with your clinician. Avoid retinoids during pregnancy or while trying to conceive; Perfec-Tone also advises avoiding its retinoids while breastfeeding. Resurfacing Crème, Refining Crème and Spot Treatment are the retinoids in this range. Do not assume every cleanser, serum or external product is suitable with every medication.

Products are suggested for ages 13 and up. Some products, like the cleansers, can be fine for younger skin. Ask a Glow Agent to confirm which product suits a specific child and its directions.

For under-eye darkness, use Refining Crème; for elasticity, use Revitalizing Serum (serum first, then Refining Crème as a light glaze in the morning). While Refining Crème is out of stock, Revitalizing Serum alone is the under-eye recommendation; it brightens and plumps. Resurfacing Crème is never used under the eyes. Do not improvise a stronger treatment immediately around waxing, laser or peels. Follow the product label and ask the treating clinician for product-specific timing and application advice.

Use Notify Me on its product page. A restock notification does not reserve stock or speed up a restock. Only rely on a confirmed date displayed on the page. An in-stock alternative is an either/or choice, not an instruction to combine incompatible products.

Check the claims and full ingredient list for the specific product. Do not assume that a claim applies to the whole range. If the label and online ingredient list differ, send the product name and batch or label photo to hello@perfec-tone.com before using it if you have an ingredient restriction.

Use the Bahamas website for local shopping, skin treatments and arrangements with our Perfec-Tone Skin Studio in The Bahamas. Do not rely on US online delivery offers or online-only gift cards for a purchase at the Skin Studio.

Email hello@perfec-tone.com, or reply in your existing support conversation. Include your order number for order questions, or product names and your morning/evening routine for usage questions. Never send a full payment-card number. Online Glow Agents work Monday to Friday, 9 AM to 5 PM Eastern.

Standard shipping is free on US orders of $75 and over after discounts and before taxes. Under $75, standard shipping is $9.99. FedEx 2-Day is $19.99 and is not the free-shipping option.

Orders normally leave the warehouse within one to two business days. Standard transit is approximately four to eight business days after shipping; FedEx 2-Day transit is two business days. These are estimates, not guaranteed arrival dates. Business days exclude weekends and US holidays.

Available destinations, services and rates appear at checkout. If prepaid duties are offered and selected, pay them at checkout. With unpaid duties, customs or the carrier collects them on arrival and may hold the parcel until payment. The destination sets those charges. Bahamas customers should use the Bahamas website.

Use the tracking link in your shipping confirmation. Tracking may take up to 24 hours to update after the first carrier scan. Your confirmation is the best starting point for your specific shipment.

A label alone does not confirm carrier collection. Check the latest scan and estimated delivery, then email hello@perfec-tone.com with your order number if it is outside the expected timeframe. We can investigate the shipment; a tracking pause alone does not establish that it is lost.

Check the delivery area, address on the order, neighbors or building staff, and any available camera footage. Then email hello@perfec-tone.com with your order number and what you checked. The team will review the delivery and any applicable shipping-protection claim.

Contact us as soon as possible with your order number and the correct shipping address. We’ll check the status of your order and confirm whether we can make the change. The sooner you contact us, the better the chance we can update it before fulfillment begins. Your address change is not confirmed until our team verifies it. Once your order has shipped, rerouting is not guaranteed.

Contact hello@perfec-tone.com with your order number as soon as possible. Cancellation may be possible before fulfillment begins, but it is not confirmed until the team verifies it. Do not refuse delivery unless the team has agreed that step for your shipment.

Contact support with your order number and corrected address if needed. This is not a normal customer return, so do not start with the returns portal. Once it returns, the team can review reshipping or a refund minus original shipping. Reshipping may cost extra.

Contact hello@perfec-tone.com with the order number and affected item. Report wrong, damaged or defective items within 14 days. Keep the packaging and share a photo if requested. Eligible cases receive a replacement or refund after verification.

Optional shipping protection covers qualifying loss, theft or transit damage under its terms. Check the price and terms shown at checkout. It is not a delivery-date guarantee. Contact support to start a claim; coverage and evidence are reviewed for the actual shipment.

Only order a preorder when the product page explicitly offers it and explains the timing. If you need in-stock items independently, place separate orders. Do not treat a restock signup as a preorder or assume a date that is not confirmed.

Arrange local pickup or delivery through the Bahamas website or Nassau WhatsApp. The Skin Studio team confirms stock, local charges and the delivery day. Family Island arrangements differ from US ecommerce shipping.

The published return window is 60 days from delivery. Orders using NEWCUSTOMER25 are eligible under the same guarantee and policy terms. Eligible unopened products receive a refund of the product price; original shipping is not refunded. For an eligible opened product that did not work, choose 100% store credit or 75% back to the original payment method and keep the product. The opened-product option is once per customer. See the current policy for exclusions and start at the Returns Portal.

No. A routine review may be offered, but it is not a requirement for starting an eligible return. Do not mail back opened skincare. Follow the portal instructions for unopened returns.

Start an exchange within 14 days of delivery. Items must be unused, unpumped and in their original packaging. Sale and clearance exclusions apply. Check the return policy for shipping responsibilities.

Approved refunds are normally issued within five to ten business days; bank posting may vary. Store credit is available once issued. If you paid through a payment-plan provider, the approved refund goes through that provider and affects the payment schedule.

Do not mail a physical return to the US from another country. Email hello@perfec-tone.com with your order number so the team can review the request case by case.

Use the payment methods and payment-plan options offered at your checkout. Eligibility can depend on your location, order and provider. Never send payment-card details by email or chat.

Use the subscription-management link in your subscription confirmation or customer account. Review the price, delivery frequency and terms before subscribing. If you cannot access the link, email hello@perfec-tone.com with the order number; do not place another subscription to replace it.

NEWCUSTOMER25 is the first-online-order offer, once per customer. Enter an eligible code at checkout and check the applied discount before paying. Codes do not stack. Current product exclusions and any expiry in the offer apply.

Sign in to your account and open Glow Club to see your balance, current earning rules and available rewards. Use the current rewards display for expiry and eligibility rather than an old email or FAQ.

Digital gift cards purchased online are for checkout on perfec-tone.com, not for purchases at our Skin Studio in The Bahamas. For a gift in Nassau, ask the Skin Studio team about its gift options.

Full ingredients are on each product page. For personal-data choices, use the Privacy Policy and its linked controls. For an account-access or security concern, contact support without sharing your password.

Use the Careers page for jobs and the Ambassador Program for collaborations. Current requirements and offers are on those pages.

Email management@lautieer.com with the event name, date, location, expected attendance and your request. Submission is not approval.

The Shoppes of Southwest #7, Carmichael Road, Nassau, by the Popeyes entrance. Hours are Monday, Tuesday, Wednesday, Friday and Saturday, 10 AM to 6 PM. Closed Thursday and Sunday, and closed for lunch from 1:30 to 2:30 PM on open days. Confirm holiday hours with the Skin Studio.

Use Bahamas booking, WhatsApp (242) 828-7546, or call (242) 603-7546. Use the current booking menu for available treatments, durations and prices. The Skin Studio team helps you choose an appropriate treatment; no result or appointment is guaranteed before confirmation.

Online booking requires an account. If you prefer not to create one, the Skin Studio team can help by phone or WhatsApp.

An in-person New Client Skin Analysis is 20 minutes and $30 before VAT. The fee is credited toward an eligible first service booked within 30 days. A Virtual New Skin Analysis is a separate, free 10-minute option. Confirm availability and current terms in booking.

Walk-ins are welcome and depend on availability. If there is space, the team gladly takes you; if the day is fully booked, you are offered the next available time. Booking ahead guarantees a time. For pickup, contact the Skin Studio to confirm stock and readiness before traveling. Do not assume an item will be ready within an hour.

Arrive 15 minutes early for forms and confirm your appointment through the message you receive. Tell the team about retinoids, medications, recent procedures, pregnancy and current irritation before treatment. Ask for preparation instructions for your booked service.

A grace period of up to 15 minutes depends on availability; being seen is not guaranteed. Use the cancellation link in your confirmation where available. For a change, missing link or reschedule, contact the Skin Studio team with your appointment date and time.

It depends on your skin and treatment. The clinician assesses the concern and recommends a plan. Do not use a promised session count or guaranteed result to choose a procedure. Painful or worsening skin concerns may need medical care.

Tell your treatment provider exactly what you use before booking. Perfec-Tone’s guidance calls for stopping retinoids at least five days before waxing, but your clinician must confirm the safe interval and restart timing for the specific product and procedure.

Contact the Skin Studio with the service date and what happened. The service policy asks you to report concerns within seven days; treatment payments are not refundable. Seek medical care promptly for significant symptoms rather than waiting for support. The team can review appropriate service recovery.

The Skin Studio confirms current offers and eligibility. Do not rely on expired social posts or assume there is no special. Ask the team about the offer you saw before paying.

No. Online digital gift cards and Skin Studio gift cards are separate. Ask the Skin Studio team for the right option before buying.