The Refining Crème is flaking and not being absorbed, what can I do?
This usually means that more product is applied than your skin can absorb (maximum absorption level). Please gently pat those areas with a damp paper towel to remove the excess.
My Refining Crème has turned a different color. Is it still okay to use?
Yes, the Refining Crème can still be used but may not be as potent as initial purchase. When the product is not used for a long time or stored correctly, the product can become discolored. Please be sure to always store the product in a cool area.